Welcome to the Mergent CALNET Portal

Mergent Systems, Inc. was founded in 2015 with the mission to simplify collaboration for our clients by becoming a seamless, one-stop shop for Cloud VoIP services and video enablement. We are proud to be a supplier providing telecommunications services to the State of California through a CALNET contract. Mergent will provide Cloud-Hosted VoIP Services (Category 22) under contract number C4-DNCS-19-001-65.

CATEGORY 22 - CLOUD HOSTED VOIP SERVICES

CLOUD HOSTED VOIP SERVICES PRODUCT CATALOG

SERVICE LEVEL AGREEMENTS

TROUBLE TICKET TOOL

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BILLING & INVOICING

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CUSTOMER ESCALATION PROCESS

It is our goal to provide world-class services. If you experience an issue, our aim is to solve it quickly and efficiently. Please find our general mailboxes, all of which are staffed with multiple people to ensure quick responses.

CALNET General Information:

CALNET@mergentsystems.com

CALNET Billing:

CALNETbilling@mergentsystems.com

CALNET Support:

CALNETsupport@mergentsystems.com

If you have any issues throughout the customer service process, please find the escalation path below. Please note your ticket number while escalating any issue.

ESCALATION LEVELS

1st Level

  • Name: Technician
  • Title: Technician on Duty
  • Contact Information:
  • 1-833-222-6008
  • CALNETsupport@mergentsystems.com

2nd Level

  • Name: Kevin Messing
  • Title: Systems Engineer
  • Contact Information:
  • 916-633-2995, Ext. 020
  • kmessing@mergentsystems.com

3rd Level

  • Name: James Rowe
  • Title: Operations
  • Contact Information:
  • 916-633-2995, Ext. 016
  • jrowe@mergentsystems.com

CONTRACTS AND AGREEMENTS

FREQUENTLY ASKED QUESTIONS

CUSTOMER/END-USER TRAINING

COMING SOON

SERVICE TAXES, FEES, SURCHARGES AND SURCREDITS

COMING SOON